Category Archives: Company News

Meet Rebecca Houck Stewart, Customer Service Manager

If there was anything at all missing from Rebecca’s life, it would be free time. DASH’s Customer Service Manager/Administration is also a mother to five boys between the ages of four and twenty-one; with football, wrestling, soccer and T-ball, she’s…. well, pretty busy.

Rebecca came to DASH in 2006 as a driver. “Back then,” she says, “we only had one office… in Charlotte. In the beginning, I was running a route. As things got busier, I started dispatching on the weekends and we were so busy that later that year we opened a new office in Raleigh.”

Since then, Rebecca has continually moved up in the company, taking on more responsibilities. From driver, she moved to customer service. From there, she was made Driver Services Manager, then to Accounting Manager/Administration. Today, as DASH’s Customer Service Manager/Administration, Rebecca manages the company’s customer service representatives, along with some responsibilities in the areas of accounting and payroll. “As manager of Customer Service, it’s my job to make sure that everything on the service side goes smoothly. That’s not always easy when we’re rush delivering legal documents, and handling vital organs or extremely valuable and delicate items that require special care.”

Thanks to employees like Rebecca, DASH now has five offices in two states, and is one of the largest courier and delivery service companies in the Southeast. What makes her job fun? “There are always challenges,” Rebecca says, “and I enjoy coming up with solutions.”

For Ashley Standfield It’s the Patients That Matter Most.

Meet Ashley Standfield, today’s featured employee. Ashley is DASH’s Director of the Medical Courier Division and has been with the company for nearly eight years. As Director, Ashley is responsible for providing the company’s healthcare industry clients with cost effective transportation solutions that are both client specific and “patient focused”. In doing so, she oversees the medical courier drivers, the logistics and routes, the training and compliance… just to name a few. “Medical professionals depend on specialized medical couriers for prompt, accurate service,” she says, “as well as the safe transport of medical specimens, lab work, medical supplies, surgical equipment, medical records, pharmaceuticals and more.”

Why is this critical? Because, as Tim Houck, owner of the company with Bob Carlson, says: “The logistics needs of our healthcare clients impacts not only the client’s business but, just as importantly, patient care. Ashley does a great job for many reasons, including the fact that she “grew up” in the customer service business.”

What does Ashley enjoy most about her work? “It can be stressful at times,” she says, “but I enjoy the challenges it presents, which are different every day. It’s also rewarding in that we can have a positive impact on healthcare patients.”

When Ashley isn’t at DASH, she enjoys time with her husband and two young daughters, Lily and Grace. “I’m a soccer and cheer mom, and football season is my favorite time of year,” she says. “And I never miss a Panthers game!”

Featured Driver: Jack Darnell

Jack has been with DASH from the beginning. In fact, he started BEFORE the beginning, delivering some furniture to the company’s first office. Six or so months later, when Tim and Bob were ready, they brought Jack (and his cargo van) to DASH and he’s been here ever since. When Jack isn’t driving for DASH (and those moments are few and far between) he enjoys books on faith and personal growth, as well as SciFi movies which, he says, he tends to “binge” on NetFlix. He also enjoys classical music and, more than anything, is enjoying the time he can spend with his new, four month-old grandson, Jude.

Before joining DASH, Jack operated what he calls a “roach coach,” known in more refined terms as a food truck. He claims to make the best sweet tea in the south, with “the diabetic, former customers to prove it.” What was Jack’s most challenging assignment? He, along with 10 or so other DASH employees, delivered several rolling doors, each 8 ft wide, 18 ft tall and 3 inches thick, to a residence in uptown Charlotte. It took, he said, a 24-ft straight truck and about ten other vehicles (cars, truck and vans) to transport the doors, the parts and the DASH drivers to the residence. The doors were then brought into the home and put in place… with, as Jack puts it, “just a few minor cuts and bruises and no loss of life!”

We are pleased to have Jack with us and look forward to many more years of working together.

Announcing the Launch of Our New Website

DASH Courier & Logistics is proud to announce the launch of our new website, marking a large step forward for our company’s web presence. Created in partnership with TexTivia, Inc. of Raleigh, NC, our new site boasts a range of cutting-edge features. First is a mobile-friendly, fully-responsive design which greatly enhances our site’s user experience for visitors on mobile platforms, such as smart phones and tablets. We are pleased to have added a Company News section to our website, where you can find up-to-date information about us and our upcoming events. Our new site also features integration of our company’s promotional video, links to our social media outlets, and updated information about our services and our rates. Finally, we have carried over our Quick Quote functionality which our customers enjoyed on our previous site, giving you the ability to receive a courier service quote from our staff fast.

Now in our 15th year of service to the Carolinas and Beyond, we at DASH are thrilled to look ahead to our company’s next chapter, and we believe our new website will help carry us forward in the coming years.

Join DASH Courier in Support of Pink Sunday

At DASH Courier & Logistics, we are very excited to be sponsors of the Susan G. Komen Race foundation in Charlotte, NC. For several years now, DASH has provided year-round storage for Komen Charlotte, transportation of resources to the race site, and help with transportation and logistical needs on the days leading up to Race for the Cure. We also provide support for the Komen Foundation’s Laugh for the Cure event.

We hope you will join us in support of this year’s Pink Sunday event on Sunday, April 26th 2015. For more information, or to register for Pink Sunday 2015, please visit www.komencharlotte.org.

“It is people and companies like DASH that make what Komen Charlotte does even possible. They have all been an absolute joy to work with, and we just couldn’t have asked for a better experience with their team,” says Nikki Harris of Susan G. Komen, Charlotte Affiliate. Kaley Smith, Events and Operations Manager, agrees: “DASH really helped make our Laugh for the Cure event so successful. We truly could not have done it without their amazing support.”

Celebrating 15 Years of Service to the Carolinas and Beyond

Founded in 1999, DASH Courier & Logistics strives to enhance the efficiency and profitability of the businesses we serve by providing reliable, on-time delivery, logistics, and warehousing services at a reasonable cost. There are tangible differences between DASH and other companies out there: DASH truly goes the extra mile by providing around-the-clock service seven days a week, 365 days a year. In addition, we have a physical presence through our five facilities in both North and South Carolina. These offices are staffed by professional, uniformed drivers who are properly credentialed, HIPAA compliant, Hazmat certified, and Nuclear medicine approved. Just as important, our customer service representatives and dispatch team boast over one hundred years of collective experience.

We are proud to celebrate 2015 as our 15th year of service to businesses throughout North Carolina and South Carolina and beyond. We look forward to the next 15 years of serving the Carolinas with integrity and responsiveness.

Read More about DASH Courier’s 15th Anniversary Here